Privacy Policy 

This privacy policy applies to all activities carried out by Purple Panda Pty Ltd (ABN 25 650 068 634). This policy explains how Purple Panda handles personal information and complies with the requirements of the Australian Privacy Act 1988 (Cth) (“Privacy Act”). Purple Panda reserves the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. We do not make any representations about third-party websites that may be linked to this website. 

Providing your personal information is voluntary 

Personal information about visitors to our website is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. The main types of personal information Purple Panda collect relate to contact details. Typically, this information includes names, addresses, telephone numbers, e-mail addresses as well as information connected to your account such as username, password, pin and answers to security questions. In the course of providing professional services to our clients, we may collect more detailed personal information about you and your investment interests or experiences. 

Use of personal information 

The main purposes in collecting personal information about individuals are: 

  • to provide and enhance our services and those of our other Purple Panda  affiliated businesses; 
  • to respond to an individual’s request; 
  • to maintain contact with website visitors, potential customers and existing clients; 
  • to keep clients and other contacts informed of the services we offer, industry developments or products that may be of interest to them, and to notify them of service offerings, seminars and other events. 
  • all other purposes related to our business, including the use of personal information about individuals to market our services, including by email. 

If we collect or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act. 

Disclosure of Information 

Please note that your personal information as collected by us will not be provided to third parties but may be shared amongst the other Purple Panda affiliated and related businesses. Any such disclosures will be made pursuant to the requirements of the Privacy Act. 

You may elect not to receive further contact 

Individuals always have the opportunity to elect not to receive further marketing information or contact from us at any time by emailing us at [email protected]. Please allow 28 days for your request to be processed. 
Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email. 

How do we keep personal information accurate and up-to-date? 

Purple Panda endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We generally update your customer information on request, with your consent either over the telephone or via email. 

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. 

Security 

We strive to ensure the security, integrity and privacy of personal information submitted to our websites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. 

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. 

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. 

Cookies 

Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user’s ongoing access to and use of a website. They allow us to customise the website to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services. 

Like many website operators, we also use an independent company to measure and analyse the internet usage across our website. We use their services to collect the following core information on the usage of our website, including: 

  • the number of page views (or page impressions) that occur on our websites; 
  • the number of unique browsers to our websites; 
  • how long these unique browsers (on average) spend on our websites when they do visit; and 
  • common entry and exit points into our websites. 

This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of our websites. 

Access to Information 

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. 

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. 

Links to other websites 

We may provide links to websites outside of our websites, as well as to third party websites. These linked websites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement. 

Problems or questions 

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact our Privacy Officer using the details below: 

Privacy Officer
Purple Panda
19-21 South Steyne, Manly, NSW, 2095, Australia
Tel: 1300 688 988
Email: [email protected] 

We aim to promptly respond to any complaint made by you, and you should expect to receive a response from us no later than 30 days after the date that your initial complaint was made. 

If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Australian Information Commissioner. 

Online:             www.oaic.gov.au 

Phone:              1300 363 992 

Mail:                Director of Complaints, Office of the Australian Information Commissioner 

GPO Box 5218, Sydney NSW 2001 

Further Privacy Information 

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.